Return & Refund Policy

Effective Date: January 20, 2026

Scope: United States

At H2tees, we take pride in the industrial quality and the craftsmanship of our shelves. We inspect every bracket and board before it leaves our warehouse. However, we understand that sometimes a piece might not fit your vision as expected. Our policy is built on fairness: we fully protect you against damages, while asking that you cover the logistics costs for personal returns.

Return Window

We accept return requests within 30 days of delivery.

• If 30 days have passed since your order arrived, unfortunately, we cannot offer you a refund or exchange.

Eligibility for Returns

To qualify for a refund, items must be returned in Original Condition:

• Must be unused, with no screw marks or scratches on the wood/metal.
• All mounting hardware (screws/anchors) must be included.

Return Scenarios

Damaged, Defective, or Incorrect Item (Our Fault)

If your order arrives damaged (bent brackets, scratched wood) or is the wrong item, H2tees takes full responsibility.

• Action: Please inspect your order immediately and contact us within 72 hours of delivery with photos.

• Resolution (Your Choice):

  • Free Replacement: We will send a replacement part or a brand new unit immediately at no cost.

  • Full Refund: We will issue a 100% refund, including your original shipping fee.

Change of Mind (Your Choice)

If the item is in good condition but you decide it doesn’t fit your space or style:

1. Return Shipping: You are responsible for the cost of shipping the item back to our facility.

2. Refund Amount: We will refund the Product Price only.

   • Non-Refundable Shipping Fees: The original shipping fee you paid is non-refundable, as this service has already been paid to the carrier.

   • Free Shipping Deduction: If your order qualified for Free Shipping, we will deduct the actual cost of shipping we incurred from your refund amount.

3. Restocking Fee: We do not charge restocking fees for items returned in resellable condition.

The Return Process (Step-by-Step)

To ensure your return is processed quickly and your refund is not delayed, please follow these steps:

Step 1: Contact Us First

Before shipping anything back, you must obtain approval.

• Email support@h2tees.com with your Order Number.

• Reason: Briefly explain why you are returning the item (e.g., “Too big for my room,” “Changed my mind”).

• Photos (If Damaged): If the item arrived damaged, please attach clear photos of the damage and the box. We will likely resolve this without requiring a return.

Step 2: Receive Instructions

Our support team will respond within 24 hours.

• A Return Authorization confirmation.

• The specific Return Warehouse Address (We have different receiving docks for small parcels vs. heavy freight).

Step 3: Pack Your Item

This is the most critical step to ensure you receive your refund.

• For Wall Shelves: Wrap the metal brackets and wood separately to prevent scratching. Use the original cushioning.

• Note: If an item is returned poorly packed and arrives damaged at our warehouse, we may deduct the cost of damage from your refund.

Step 4: Ship the Item

• Label: Since you are responsible for return shipping (for non-defective returns), you can choose your preferred carrier (UPS, FedEx, or USPS).

• Tracking: You must use a shipping method with a Tracking Number.

• Receipt: Keep your shipping receipt until the refund is processed.

• Notify Us: Once shipped, please reply to our email with the tracking number so we can look out for your package.

Step 5: Inspection & Refund

• Once the package arrives at our facility, our team will inspect the contents within 3 business days.

• If the item is in original condition, we will issue the refund to your original payment method.

Cancellations

• Before Shipping: You may cancel for a full refund within 12 hours of placing the order.

• After Shipping: Once the tracking number is active, the order cannot be canceled. You must receive the package and follow the standard Return process.

• Refused Deliveries: If you refuse delivery of a package, the return shipping cost charged by the carrier will be deducted from your refund.

Refund Timeline

Once your return is received and inspected (usually within 7 business days):

• We will process the refund to your original payment method (Visa, MasterCard, Amex, etc.).

• Please allow 5–10 business days for your bank to post the funds to your account.

Contact Us

To initiate a return, please email us with your Order Number and photos (if applicable).

• Email: support@h2tees.com

• Address: 1109 Raymond Dr, Modesto, CA 95351-2190, United States

• Support Hours: Monday–Friday, 9:00 AM – 5:00 PM (PT - Pacific Time)