Privacy Policy

Effective Date: December 22, 2025

Scope: United States

At h2tees, we respect your privacy as much as we respect your home. Whether you are ordering a single wall shelf or a large tree-shaped bookcase, you are trusting us with your personal information. We value that trust and are committed to protecting your data. This Privacy Policy explains how we collect, use, and disclose your personal information when you visit or make a purchase from h2tees.com.

1. Information We Collect

We collect only the information necessary to process your order, ensure secure delivery, and improve your shopping experience.

A. Information You Provide Directly

• Contact Information: Name, email address, and phone number.

  • Important for Furniture Orders: For customers purchasing Tree-Shaped Bookcases, a valid phone number is mandatory. Our freight carriers (LTL services) require this to contact you directly to schedule a delivery appointment. We do not sell your phone number to telemarketers.

• Shipping Address: Physical street address.

  • Note: While we can ship small shelves to P.O. Boxes, furniture orders require a physical residential or commercial address.

• Payment Information: We do not store full credit card numbers. Transactions are processed by secure third-party gateways (e.g., Stripe, PayPal, Shop Pay).

• Order History: Details of the products you purchased to assist with warranty claims and returns.

B. Information Collected Automatically

When you browse our site, we automatically collect:

• Device Data: IP address, browser type, time zone, and device type (mobile/desktop).

• Usage Data: Pages viewed and how you interact with the site, which helps us optimize our store for different devices.

2. How We Use Your Information

We use your personal data for the following business purposes:

• Order Fulfillment: To process payments, generate shipping labels, and coordinate logistics.

• Freight Coordination: To share your contact details with heavy-goods carriers so they can arrange “Curbside Delivery” for your bookcase.

• Communication: To send order confirmations, tracking updates, and invoices.

• Fraud Prevention: To screen orders for potential risk (protecting both you and us from unauthorized credit card use).

• Tax Compliance: To calculate and collect the correct US Sales Tax based on your state and local jurisdiction.

• Marketing: To send you newsletters or product launches only if you have explicitly opted in. You can unsubscribe at any time.

3. Sharing Your Information

We do not sell your personal information. We only share data with trusted third parties essential to our operations:

• Shipping Carriers: We share your name, address, and phone number with carriers (UPS, FedEx, and specialized Freight Partners) to deliver your order.

• Payment Processors: To securely process your USD transactions.

• Service Providers: We use platforms like Shopify (hosting) and email services to manage our store operations.

• Legal Compliance: We may disclose information if required to comply with applicable laws and regulations (e.g., a subpoena) or to protect our rights.

4. Your Rights (US Consumers)

We are committed to complying with US privacy laws, including the California Consumer Privacy Act (CCPA).

A. Your Rights

Depending on where you live, you may have the right to:

• Right to Know: Request access to the personal information we hold about you.

• Right to Delete: Request that we delete your personal information.

• Right to Non-Discrimination: We will not discriminate against you (e.g., by denying goods or charging different prices) for exercising your privacy rights.

• Right to Opt-Out: You can opt out of marketing emails by clicking the “Unsubscribe” link at the bottom of our emails.

B. How to Submit a Request

To exercise any of these rights, please email support@h2tees.com. We will verify your identity to protect your security before processing the request.

5. Cookies & Tracking Technologies

We use cookies to ensure our website functions properly.

• Essential Cookies: These are required for the cart to work and for secure checkout.

• Analytics Cookies: These help us understand which products are popular so we can stock more of what you like.

• Do Not Track: Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

6. SMS Marketing (If Applicable)

If you elect to receive marketing text messages from us (e.g., via a checkout checkbox):

• We will use your mobile number to send order updates and promotional offers.

• You can opt-out at any time by replying STOP to any message.

• Message and data rates may apply.

7. Data Security

We implement industry-standard security measures:

• SSL Encryption: Protects your data during transmission.

• Restricted Access: Only authorized personnel can access order details.

• PCI Compliance: Our payment partners adhere to strict banking security standards.

8. Children’s Privacy

Our website is not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us to request deletion.

9. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices (e.g., legal or operational changes). The updated version will be indicated by the “Effective Date” date at the top of this page.

10. Contact Us

If you have questions about our privacy practices, please contact our US-based support team:

• Email: support@h2tees.com

• Address: 16044 Bull Bat Ln, La Pine, OR 97739, United States

• Support Hours: Monday–Sunday, 8:00 AM – 5:00 PM PST