Privacy Policy

Effective Date: January 20, 2026

Scope: United States

At H2tees, we respect your privacy as much as we respect your home. When you order our industrial shelves and heavy-duty brackets, you are trusting us with your personal information. We value that trust and are committed to protecting your data. This Privacy Policy explains how we collect, use, and disclose your personal information when you visit or make a purchase from https://h2tees.com.

1. Information We Collect

We collect only the information necessary to process your order, ensure secure delivery, and improve your shopping experience.

A. Information You Provide Directly

• Contact Information: Name, email address, and phone number. We use this to provide order updates and coordinate delivery.

• Shipping Address: Physical street address. Please note that due to the weight and dimensions of our solid wood products, we require a physical residential or commercial address; we cannot ship to P.O. Boxes.

• Payment Information: We do not store full credit card numbers. Transactions are processed by secure, PCI-compliant third-party gateways (e.g., Stripe, PayPal, Shop Pay).

• Order History: Details of the products you purchased to assist with customer support and returns.

B. Information Collected Automatically When you browse our site, we automatically collect:

• Device Data: IP address, browser type, time zone, and device type.

• Usage Data: Pages viewed and how you interact with the site, which helps us optimize our store.

2. How We Use Your Information

We use your personal data for the following business purposes:

• Order Fulfillment: To process payments, generate shipping labels, and manage logistics.

• Communication: To send order confirmations, tracking updates, and invoices.

• Fraud Prevention: To screen orders for potential risk (protecting both you and us from unauthorized credit card use).

• Tax Compliance: To calculate and collect the correct US Sales Tax based on your local jurisdiction.

• Marketing: To send you newsletters or product launches only if you have explicitly opted in. You can unsubscribe at any time.

3. Sharing Your Information

We do not sell your personal information. We only share data with trusted third parties essential to our operations:

• Shipping Carriers: We share your name, address, and phone number with carriers (such as UPS and FedEx) to deliver your order.

• Payment Processors: To securely process your USD transactions.

• Service Providers: We use platforms like Shopify (hosting) and email marketing tools to manage our workshop operations.

• Legal Compliance: We may disclose information if required to comply with applicable laws and regulations or to protect our rights.

4. Your Rights (US Consumers)

We are committed to complying with US privacy laws, including the California Consumer Privacy Act (CCPA). Depending on where you live, you may have the right to:

• Right to Know: Request access to the personal information we hold about you.

• Right to Delete: Request that we delete your personal information.

• Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.

• Right to Opt-Out: You can opt out of marketing emails by clicking the “Unsubscribe” link at the bottom of any email.

To exercise these rights, please email support@h2tees.com. We will verify your identity before processing the request.

5. Cookies & Tracking Technologies

We use cookies to ensure our website functions properly:

• Essential Cookies: Required for the cart to work and for secure checkout.

• Analytics Cookies: These help us understand which shelf designs are popular so we can better manage our inventory.

6. Data Security

We implement industry-standard security measures:

• SSL Encryption: Protects your data during transmission.

• Restricted Access: Only authorized personnel can access order details.

• PCI Compliance: Our payment partners adhere to strict banking security standards.

7. Children’s Privacy

Our website is not intended for individuals under the age of 13. We do not knowingly collect personal information from children.

8. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. The updated version will be indicated by the “Effective Date” at the top of this page.

10. Contact Us

If you have questions about our privacy practices, please contact our US-based support team:

• Email: support@h2tees.com

• Address: 1109 Raymond Dr, Modesto, CA 95351-2190, United States

• Support Hours: Monday–Friday, 9:00 AM – 5:00 PM (PT - Pacific Time)